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Subject: Problems with Firefox button, can't share using the popup

Original Post Patrick Holland's Avatar

Patrick Holland

25 Sep, 2009 05:24 PM via web

Hi,
I've been using Sharein without any problems for a few weeks, but recently I can't get it to work in Firefox.
I can log in fine(I use Lastpass)-screenshot 1 When I click on the Sharein button, I get the popup saying I'm not logged in(even though I am in another tab)-screenshot 2
When I click login, the popup changes-screenshot 3
When I click login from the popup, it changes but won't log me in-Screenshots 4 & 5
If I try using the log in from the upper right corner of the pop up, I get logged in my Sharein dashboard-even though I'm already logged in on another tab.

I'm using the latest version of Firefox (Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3 GTB5 (.NET CLR 3.5.30729) on a Sony Vaio laptop running XP SP3

Not having this problem with Chrome.

Hope you can sort this out, I really like the app.
Cheers,
Patrick Holland

  1. Support Staff 2 Posted by Colin Wong on 06 Oct, 2009 08:35 PM

    Colin Wong's Avatar

    HI Patrick,

    This is a weird bug that's difficult to replicate. Can you try this? Complete wipe out the cache and cookie content from your browser. We've seen old data sometimes interfere with newer changes we made. It's very erratic, hard to track and replicate but typically easily overcomed with browser data cleanup. Let me know if this works.

    Colin

  2. 3 Posted by Patrick Holland on 07 Oct, 2009 01:26 AM

    Patrick Holland's Avatar

    Hi Colin,
    I tried the house cleaning, seems to have worked!
    Thanks,
    Patrick

    PS: very handy app you all have put together.

    On Tue, Oct 6, 2009 at 4:35 PM, Colin Wong <
    tender+dc1fc7a105745764e6d6933e64079d1e0e8f981e1@tenderapp.com<tender%2Bdc1fc7a105745764e6d6933e64079d1e0e8f981e1@tenderapp.com>
    > wrote:

  3. Support Staff 4 Posted by Colin Wong on 07 Oct, 2009 01:31 AM

    Colin Wong's Avatar

    Awesome! :)

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